Does Etsy Guarantee Purchases?

Should I refund shipping Etsy?

The Seller no longer has the initial shipping money.

It’s been spent to ship the item.

So, if the Seller refunds it, it’s coming out of the Seller’s pocket.

Therefore, if the reason for the return is buyer’s remorse rather than an actual problem with the item, many Sellers will not refund shipping..

How reliable is buying from Etsy?

Etsy is super safe. Make sure you check out the store’s policies/shipping to make sure you receive it on time. Yes you can trust etsy.

Is Etsy owned by Amazon?

Etsy does not professionally partner with other sites such as Facebook, eBay, or Because they are their own parent company and owner, Etsy has a lot of freedom about how they want to operate their business and how they want to change the market scape for themselves.

Why is Etsy bad?

At a moments notice, Etsy could raise their fees dramatically and put you out of business. It doesn’t matter how much work you put into your store. It doesn’t matter how much money you’ve made in the past. All of your hard work could be flushed down the drain because of factors outside of your control.

Who is responsible if a package is lost?

If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

What happens when you open a case with Etsy?

What happens after I open a case? After you open a case, the seller has three days to resolve the issue. If you need help from Etsy after three days, you can escalate the case. A case must be escalated in order for Etsy to mediate.

Can I get my money back from Etsy?

If you use Etsy Payments, you can issue a refund after the payment is processed, and before 180 days after the payment is processed. … If your shop has a refund policy that allows for refunds after 180 days, you can refund the buyer through a payment method outside of Etsy, such as PayPal.

What do I do if I never received my Etsy order?

If your order is Not Shipped yet, you can contact the seller to check in on the order. A case is a formal way to file a complaint against a shop. You can open a case after the date when your order should arrive. To start a case, choose Help with order next to the order on your Purchases page.

Where are my purchases on Etsy?

Click the Your Account icon. Click Purchases and reviews. Find your order on the Purchases page. On the app, tap your order to view it.

How do I speak to someone at Etsy?

While Etsy doesn’t have a customer service line, you can get in touch with them through their website. They’re available 24/7 by chat, or you can send them a message for a more detailed and specific issue.

Can you cancel Etsy orders?

Only a seller can cancel an Etsy order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages. A seller may cancel a transaction under the following circumstances: … The buyer and seller agreed that the buyer could return the item to the seller for a refund.

What happens if you ship late on Etsy?

This will allow you to enter a new shipping date. The entered information will be shared with the buyer too. This offsets a late shipping date as the newly added date will be recorded and this is what Etsy will go by.

Can I trust Etsy with my debit card?

Is it Safe to Pay with a Credit and Debit Card on Etsy? The only way to buy goods or services on is to use your card information, which is loaded into the site’s secure system and saved to your “buyer’s profile” for quick and easy purchases.

Does Etsy protect sellers?

Etsy Seller Protection offers assistance to eligible sellers in the event of a dispute with a buyer. To qualify for Seller Protection, you must comply with our Seller Protection Policy and remain in good standing with Etsy.

How long does it take for Etsy to issue a refund?

How Long Do Etsy Refunds Take? When the Etsy seller has approved and issued your refund request, it takes from three to five business days for the funds to appear in your original payment method. In the case of international transactions, it can take up to 30 days for the refunded amount to become available.